Cancellation & Refund Policy

This Cancellation and Refund Policy ("Policy") is issued by Lumeya Studios Private Limited ("Lumeya Studios", "we", "us", or "our"), the company behind the Vanaya Living platform.

This Policy governs cancellations and refunds for plant orders, gardening services, subscriptions, and other services available on the Vanaya Living platform. It forms an integral part of our Terms & Conditions.

Cancellation by You

To cancel an order, go to My Orders → Cancel Order in the app, or email us at vanayaliving@gmail.com with your order ID.

Cancellation by Us

We may cancel your order if:

• The ordered plant or product is out of stock or unavailable
• We are unable to deliver to your location
• There is suspected fraud or violation of our Terms
• Payment could not be verified or processed

In such cases, a full refund will be issued automatically within 5–7 business days.

We take great care to pack and deliver plants safely. We offer returns and refunds in the following situations:

Eligible for Return/Refund

• Plant or product received is significantly different from what was ordered
• Plant arrives severely damaged, dead, or diseased (beyond minor transit leaf damage)
• Wrong item delivered
• Package not delivered but marked as delivered

Not Eligible for Return/Refund

• Minor leaf damage, yellowing, or wilting that occurs during transit (normal for live plants)
• Plant died due to improper care after delivery
• Change of mind after the order has been dispatched
• Damage caused by customer mishandling
• Seasonal changes affecting plant appearance

How to Raise a Return Request

1. Raise the request within 48 hours of delivery
2. Email vanayaliving@gmail.com with your order ID and clear photographs of the issue
3. Our team will review and respond within 2 business days
4. Approved refunds will be processed within 5–7 business days

Cancellation by You

Rescheduling

You may reschedule a gardening service up to 6 hours before the scheduled time at no additional charge, subject to professional availability.

Cancellation by Us

If we need to cancel a confirmed service booking due to professional unavailability or weather/safety conditions, you will receive:

• A full refund, and
• Priority rescheduling at a time convenient for you

Vanaya Living may offer subscription-based plans for recurring plant deliveries or gardening care. The following applies to such plans:

• Subscriptions may be cancelled at any time from your account settings
• Cancellation takes effect at the end of the current billing period — no pro-rata refunds for unused days
• If a delivery under a subscription plan has already been dispatched, it cannot be cancelled for that cycle
• Subscription prices are locked for the duration of your active plan; price changes apply on renewal

Once a refund is approved:

Refunds are processed to the original payment method only. We cannot redirect refunds to a different account or payment instrument.

If your refund does not appear after the above timelines, please contact your bank first. If the issue persists, write to us at vanayaliving@gmail.com with your transaction reference number.

Joining the Vanaya waitlist is completely free. No payment is collected at the time of waitlist registration. Therefore, there is no refund applicable for the waitlist itself.

If you wish to remove yourself from the waitlist, you may do so by emailing us at vanayaliving@gmail.com with the subject line "Remove from Waitlist."

We reserve the right to modify this Policy at any time. Updates will be communicated via email and posted on our Platform. The revised Policy will apply to all new orders and bookings made after the effective date of the change.

For orders placed before a policy change, the policy in effect at the time of your order will apply.

For all cancellation and refund requests, or to check the status of a pending refund:

Please have your order ID, registered email address, and (for returns) clear photographs of the issue ready when reaching out.