Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Vanaya Living platform — accessible at vanayaliving.com and the Vanaya mobile application (collectively, the "Platform").

These Terms form a legally binding agreement between Lumeya Studios Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at Delhi NCR, India ("Company", "we", "us", or "our"), and you, the user of the Platform ("you" or "User").

These Terms also incorporate our Privacy Policy and Cancellation & Refund Policy, which form an integral part of this agreement.

To use the Platform, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract under Indian law
• Not be barred from using the Platform under any applicable law
• Provide accurate, complete, and current information during registration

If you are using the Platform on behalf of a company or legal entity, you represent that you are duly authorised to accept these Terms on their behalf.

The Vanaya Living Platform offers the following services:

Plant Commerce

• Discovery and purchase of indoor plants, outdoor plants, succulents, air-purifying plants, and flowering plants
• Plant accessories, pots, and gardening tools
• Curated plant collections and gifting options

AI Plant Doctor

• AI-powered plant disease and pest identification using photographs
• Personalised plant care recommendations
• Plant health monitoring tools

Gardening Services

• On-demand and scheduled gardening services at your home
• Expert horticulture consultations
• Plant maintenance and repotting services

Plant Care Guidance

• Expert-curated care guides for various plant species
• Seasonal care reminders and notifications
• Community features and plant parenting tips

The availability of specific services may vary by location. We currently serve the Delhi NCR region (Delhi, Gurgaon, Noida, Faridabad, Manesar) with plans for pan-India expansion.

To access certain features of the Platform, you will need to create a user account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and up-to-date profile information
• Notifying us immediately of any unauthorised access to your account

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or provide false information.

Placing Orders

• All orders are subject to availability and acceptance by us
• We reserve the right to cancel orders for out-of-stock items or suspected fraud
• Order confirmation is sent via email/SMS upon successful placement

Pricing

• All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise
• Prices are subject to change without prior notice
• Delivery charges, if applicable, are displayed at checkout

Payments

• We accept payments via UPI, credit/debit cards, net banking, and wallets
• All payment transactions are processed via secure third-party payment gateways
• Lumeya Studios does not store full card details on its servers
• In the event of a payment failure, your bank or payment provider should be contacted first

Promotional Offers & Coupons

• Discount coupons and promotional offers are subject to specific terms and expiry dates
• Only one coupon may be applied per order unless stated otherwise
• We reserve the right to withdraw or modify any promotional offer at any time

We strive to deliver plants in the best possible condition. Please note the following:

• Delivery timelines displayed at checkout are estimates and may vary due to factors beyond our control
• We are not liable for delays caused by natural events, traffic, or courier disruptions
• Plants are packed with care, but minor leaf damage during transit is not grounds for a refund unless the plant is severely damaged
• Delivery is currently available in select cities within Delhi NCR
• You are responsible for providing a correct and accessible delivery address

Failed Deliveries

If a delivery fails due to an incorrect address or no one being available to receive the order, a re-delivery fee may apply. After two failed delivery attempts, the order may be cancelled and refunded after deducting applicable charges.

By using the AI Plant Doctor feature, you acknowledge and agree that:

• Diagnoses are AI-generated and may not always be accurate
• We are not liable for plant loss or damage resulting from AI recommendations
• The feature works best with clear, well-lit photographs of the affected plant area
• For severe infestations or diseases, we recommend consulting a professional horticulturist
• Images submitted for diagnosis may be used to improve our AI models (anonymised)

Joining the Vanaya waitlist is free and does not constitute a purchase or commitment. By joining the waitlist, you consent to:

• Receiving updates about the Vanaya app launch and exclusive early-access offers
• Receiving marketing communications from Lumeya Studios (you may unsubscribe at any time)
• The collection and processing of your name, email, phone, and city as described in our Privacy Policy

Being on the waitlist does not guarantee early access, a specific position, or any specific product availability. We will fulfil waitlist positions in good faith as capacity allows.

You agree not to:

• Use the Platform for any unlawful, fraudulent, or harmful purpose
• Reverse-engineer, decompile, or copy any part of the Platform
• Introduce malware, viruses, or other malicious code
• Scrape, harvest, or collect user data without authorisation
• Impersonate any person or entity, including Vanaya staff
• Use automated bots to interact with the Platform
• Post false reviews or misleading content
• Engage in any activity that disrupts or burdens the Platform's infrastructure
• Resell or commercially exploit Platform content without written permission

Violation of these restrictions may result in immediate account termination and legal action.

All content on the Platform — including the Vanaya brand, logo, plant photography, product descriptions, AI features, app design, and written content — is the intellectual property of Lumeya Studios Private Limited or its licensors.

• You may not copy, reproduce, or distribute any Platform content without written permission
• You may not use our trademarks, logos, or brand elements in any manner
• User-generated content (reviews, photos) remains your property, but you grant us a royalty-free licence to display and use it on the Platform

If you believe your intellectual property rights have been infringed, please contact us at vanayaliving@gmail.com.

To the maximum extent permitted by applicable law, Lumeya Studios shall not be liable for:

• Indirect, incidental, or consequential losses arising from your use of the Platform
• Plant losses due to improper care after delivery
• Inaccurate AI Plant Doctor diagnoses
• Service delays or unavailability due to third-party actions
• Loss of data or disruption arising from technical issues beyond our control

Our total liability to you for any claim arising from use of the Platform shall not exceed the amount you paid for the specific order or service giving rise to the claim.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

Dispute Resolution Process

1. Step 1 — Contact Us: Raise your concern via vanayaliving@gmail.com. We aim to resolve most issues within 7 business days.
2. Step 2 — Escalation: If unresolved, escalate to our Grievance Officer at vanayaliving@gmail.com.
3. Step 3 — Arbitration: If still unresolved after 30 days, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996.

We reserve the right to modify these Terms at any time. Material changes will be communicated via:

• An email notification to your registered email address
• A prominent notice on the Platform
• An in-app notification (once the app is launched)

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform.

For any questions regarding these Terms, please contact us: